Frequently Asked Questions
Everything you need to know about shopping with General Pants Co.
What is your return policy for change of mind?
We offer returns for change of mind within 30 days of purchase, provided the items are in their original condition with tags attached. Please note that for hygiene reasons, swimwear and jewelry cannot be returned.
How long does standard shipping take?
Standard shipping typically takes 3-7 business days depending on your location. Once your order has been dispatched, you will receive a tracking number via email to monitor its progress.
Do you offer Click & Collect services?
Yes, Click & Collect is available at most General Pants Co. store locations. Simply select the 'Pick Up' option at checkout and wait for your 'Ready for Collection' notification.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, Zip Pay, and PayPal.
How do I know what size to order?
Each product page features a detailed size guide to help you find the perfect fit. Since we stock a variety of global brands, we recommend checking the specific measurements for each label.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery, so we are usually unable to make changes or cancellations once an order is confirmed. However, you can return your items once they arrive.